Q: How do I know your service is reputable and I won’t be charged more than I agree to?
A: We want to respond to this question in two parts:
First, we never want anyone to spend beyond their means or face financial difficulties because of our service. Our service should leave you feeling good, not worried about money. We all like to treat ourselves to something special every now and then. We hope we’ll always be one of your little luxuries, but never an expense that you feel guilty over.
Second, we make sure you know what you are spending before you receive a psychic reading. We tell you what each Advisor’s rate is per minute. We tell you how much money you have in your account. You cannot speak to the Advisor if you don’t have enough to cover a reading. Once you get a reading, you are only charged for the amount of time you spent with your Advisor. You will have the choice to add more dollars to your account if you want a longer reading. There are no hidden fees and we do not bill charges to your phone.
Q. How do I know your psychic service is legitimate and trustworthy?
A: At Psychic Source, we pride ourselves in being the most trustworthy source of genuine phone and online psychic guidance, and we’ve built our reputation on authenticity and trust. Our Satisfaction Guarantee, rigorous psychic screening process, close contact with our gifted Advisors, attentive Customer Care team, and active involvement of our customers in rating and reviewing our psychics ensures that your experience with our service is safe, welcoming, enjoyable and risk-free.
We know from our own direct experience using other avenues of psychic guidance that this is not the norm in this industry. We’ve put together an infographic which highlights a few common psychic scams and helps people distinguish between disreputable psychics and honest, well-established and highly regarded services like Psychic Source.
Q: What is your Advisor Code of Ethics?
A: Our Advisors are committed to honoring the highest standards of ethics and professionalism in their sessions with you. While we treasure the personal and deeply caring connections formed between our members and Advisors, Psychic Source is first and foremost a professional service. Our Advisors are prohibited from establishing personal relationships with members outside the service. If for any reason your experience with an Advisor leads you to feel uncomfortable or pressured in any way, please press * to end your session immediately and contact us right away to speak to us confidentially about your concerns. Please note that our Advisors are not qualified to offer advice on medical or legal issues. You can read our Psychic Code of Ethics here.
Q: How do I apply to become a Psychic Source Advisor?
A: All of our Psychic Advisors share a sincere commitment to the psychic arts, and have demonstrated skill, compassion and integrity when providing readings. If you are genuinely gifted and want to share your gifts with others in a caring environment, please fill out our online form.
Q: I don't have a check or a credit card; can I still purchase a reading with Psychic Source?
A: We make it easy to add dollars to your account; either here on our website, or through our Customer Care Center at 1.800.965.3049. You have the option to add dollars to your account several ways: a debit card, credit card/gift card (Visa, MasterCard, American Express and Discover), PayPal or money order. Learn more at Getting Started.
Q: How do I choose and Advisor that’s right for me?
A: Our website offers a multitude of ways to make choosing from our hundreds of gifted Advisors easy, and fun. For starters, take some time to review our pages on Types of Psychic Readings and Types of Psychics. Here you’ll find valuable information on the most important psychic specialties, from love psychics to mediums, and psychic tools used in readings, from tarot to numerology.
Next, click on the link to Our Psychics. Here you can search by Psychic name and extension, or filter by specialties, tools, subject expertise, even reading style. You can even see which Advisors our staff has designated “Staff Picks” and recommendations tailored for you, based on which Advisors you have saved to your Favorites.
When you find an Advisor you think you might connect with, you can listen to their personal audio greeting and in some cases, video. Their individual page also contains a wealth of information about their background, reading style and philosophy, as well as the ratings and reviews of customers who have had readings with them.
Still not sure? Our Customer Care Specialists can guide you through the selection process and help you chose the Advisor who’s perfect for you. Call them at 1.800.965.3049 anytime!
Q: What is Psychic Chat Online?
A: Psychic Chat Online is a private, online instant message reading between you and the Advisor of your choice. The Advisors that are available for online chat readings are hand selected and have gone through a rigorous screening process to ensure that their reading style works well in an online environment. Learn more about Psychic Readings Online
Q: What is a Psychic Video Reading?
A: A Psychic Video Reading is a private, video reading between you and the Advisor of your choice. The Advisors that are available for video readings are hand selected and have gone through a rigorous screening process to ensure that their reading style works well over video. Learn more about Psychic Video Readings.
Q: Can I get a reading from one of your Advisors in person?
A: To protect both parties' privacy, we do not allow Advisors and customers to meet in person. However, we have Advisors available who are familiar with Miami, New York, and Tucson if you would like to connect with an advisor who is familiar with your area.
A: There are two ways that you can extend your psychic reading:
When you’re in a reading, whether by phone or chat, and your funds are about to run out, you will be offered an opportunity to extend your reading using our QuickBuy feature. By selecting one of the package options, and entering your 3 or 4-digit security code, your default credit card on your account will be charged and you will be returned to your reading momentarily. If you don’t want to add more funds, your reading will simply end when your funds run out. You can set your default card in the payment methods section of your account. If you have not set your default credit card, the last credit card you used will be charged.
Please note that while you can add dollars to your account using the phone system or web at any time, newly added funds cannot be used to extend the reading you are in, unless you add them via QuickBuy.
If you have selected to enable Express Buy for your account, your reading will automatically be extended for the amount of time you preselect, from 10 minutes to 20 minutes. To turn this feature on or off, find the Express Buy menu in your Psychic Source online account and select the amount of time you would like to extend your readings.
Before you are connected to your Advisor, you will be asked if you’d like to use Express Buy for that reading. When you select to proceed with Express Buy and enter your 3 or 4-digit credit card security code, your default credit card will be charged for the full amount of time you selected when setting up your Express Buy, times the rate per minute of the Advisor with whom you are having your reading. If your reading ends before the Express Buy time is used, that charge will immediately be voided and no money will be charged to your card. If you use any of the Express Buy time, your credit card will be charged for the full amount of the time you pre-selected and the balance, if any, will be added to your Psychic Source account for future use.
Should you use all the time during your reading, QuickBuy will then be offered.
Charges to your credit card will appear as Expert Link, Inc.
Q: I was offered a free email reading, but did not get it. What should I do?
A: If you were offered a free email reading to try the service, you can redeem the offer or check its status on your “My Account” page. Email Readings are normally sent out within 48 business hours after we receive your request. If after 4 business days you have not received your reading, please let us know. Please check your spam, junk, or deleted items folders in case your computer system did not recognize the sender and diverted it there instead of your Inbox.
Q: What if I don’t like my reading?
A: We really do honor our Satisfaction Guarantee. If at any time during your reading you feel that the Advisor is not connecting to you, please press * to end your session immediately and contact us right away to speak to us confidentially about your concerns. For Mini Readings, stop sending messages if something doesn't feel right. More details
Q: I was not satisfied with my last paid reading. How do I request a refund or time back?
A: If for any reason you were not satisfied with your last paid reading, please call Customer Care at 1.800.965.3049 within one (1) business day of your reading and let us know. Our Customer Care Specialists will make sure you get your time back. More details
Q: How do I log into my web account?
A: To log into your account, you need to use the email and password that you set up when you first opened your account. If we’ve also assigned you a Membership ID, you can use the first 10 digits of your phone number (minus country code) and the 4 digit PIN (personal identification number) we assigned you, to login to your web account. If you forgot your login details, you can click on “Forgot your login details?” and we will send you an email link to reset your password. Password must be at least one letter and one digit, minimum 6 characters. If you’re still having trouble logging into your account, please call Customer Care at 1.800.965.3049.
Q: How do I participate in the Kindness program?
A: When you select a charity from the available list, Psychic Source will donate 1% of the value of your purchases to that charity, up to $12,500 per month for our Kindness Initiative. There is no additional cost to you. If you haven’t already selected a charity, the next time you Add Dollars to your Psychic Source account you will be given the option at the bottom of the Add Dollars page. If you prefer not to wait, be sure that you are logged in to your psychicsource.com account and visit our Kindness page. Also, please check back often for new information about the Kindness program.
Q: How do I sign up for your email list?
A: To receive free horoscope, news and special offer emails, you need to have a Psychic Source account. If you’re already a member, you can adjust your email subscriptions anytime by logging into your account and selecting "Communication Preferences."
Q: How do I unsubscribe to email from Psychic Source?
A: To unsubscribe from the Psychic Source email list, go to your "My Account" page and click on "Communication Preferences," where you’ll see the option to unsubscribe to all or selected marketing emails. If for any reason you are having trouble unsubscribing, please call Customer Care at 1.800.965.3049.
Q: How do I sign up for Text alerts?
A: To receive Text alerts, you need to have a Psychic Source account. Text the word JOIN to 1-888-270-7288 to opt in.
By signing up via text, you agree to receive recurring automated marketing messages, at the phone number provided. Consent is not a condition of purchase.
SMS alerts are only available for customers in the United States and Canada.
Psychic Source does not charge you for receiving SMS alerts. However, you may be charged by your cell phone carrier, depending on the rates and conditions of your cell phone plan.
Q: How do I unsubscribe from Text alerts?
A: To opt out at any time, text the word STOP to 1-888-270-7288. For help, text the word HELP to 1-888-270-7288. For additional support email: info@psychicsource.com or call 1-800-965-3049.
Q: How do I close or delete my Psychic Source account?
A: To close or delete your account, please call Customer Care at 1.800.965.3049. Our Customer Care Specialists are available 24/7 to make sure you are able to carry out any transaction or cancellation that you choose on our service. For more information, visit our Privacy Policy.
Q: Can Psychic Source suspend my account?
A: If Psychic Source believes you are using the website chat services or the telephone service for any fraudulent, harassing, offensive or illegal activity, or soliciting an advisor to speak to you outside of the Psychic Source service, we may suspend your account. If your account is suspended, you will no longer be able to use the website and/or the telephone service.
Q: Do you charge tax?
A: State and local tax will applied to your purchase if applicable.
Q: What benefits does my subscription include each month?
A: Your subscription includes one free 10-minute reading per month via phone, chat or video with any $4.99/min through $6.99/min Advisor, excluding promotional pricing. You will also receive a 10% discount on all other readings including mini readings and appointments with $4.99/min through $7.99/min Advisors.
Q: Can I split my 10-minutes between multiple readings and does time roll over if I don’t use it all?
A: You must use your 10-minutes with one psychic reading per month, any unused time doesn’t carry over.
Q: What if I have a better offer than 10% off?
A: You can use the best offer you have, but the 10% won’t be combined with another offer or sale.
Q: When will I be charged?
A: Your subscription auto-renews the same date each month. So, if you subscribe on January 21st, your subscription renews February 21st and so on.
Q: How do I cancel?
A: Unsubscribe any time by calling Customer Care 1.800.965.3049
Q: What if I’m not happy with my free 10-minute reading?
A: Please note that the Psychic Source Satisfaction Guarantee applies only to paid psychic readings. The free reading included with your monthly program is not eligible for a refund or for time back.
Q. Can my Insider Advantage benefits be used for appointment-based readings and mini readings?
A. Your Insider Advantage benefits for your FREE 10-minute reading do not apply to appointments or mini readings. However, the 10% discount on the $4.99/min through $7.99/min price points do apply to all readings including appointments and mini readings.
Q: What is the Psychic Source App?
A: The Psychic Source App is a free download available for most smartphones that allows you to receive timely notifications sent directly to your smartphone regarding return calls, favorite advisors, messages received, and more along with simple, seamless access to the full Psychic Source website.
Q: What Types of Notifications are available on the App?
A: Current Available Notifications Include:
Q: What if I downloaded the app but I am not receiving any Notifications?
A: In order to receive notifications, you must first log in to the app with your Phone Number/PIN or Email/Password. You will then need to allow Psychic Source to send you notifications when prompted. Once you have completed those steps, you can view all the notifications available by tapping the menu icon on the bottom bar and selecting “Notification Settings.” Notifications you are receiving will be turned green, those you are not will be grey. Toggle each notification to set your preferences and they can be changed at any time. You must remain logged into the app to receive notifications, if you log out, you will no longer receive notifications until you log in again. Certain conditions must also be met to receive specific notifications. You need to be in at least one active Return Call line to receive any Return Call notifications. You need to have at least one Favorite Advisor chosen via our website to receive any Favorite Advisor notifications.
Q: What if I don’t want to receive all of the Notifications?
A: No problem. Each type of notification is controlled individually by you. You can toggle them on or off in order to receive as many or as few notifications as you like. Notifications you are receiving will be turned green, those you are not will be grey.
Q: What else can I do with the Psychic Source App?
A: There are a variety of other convenient features available to use with the Psychic Source app. Some of these features include:
Return Call:
You must be in at least one active Return Call line to use any of these features:
Favorite Advisors:
Start by adding your Favorite Advisors on our website. Once you have at least one Favorite Advisor chosen, you will be able to do all of the below within the app:
Messages:
View your new and read messages sent by Psychic Source and our Advisors.
Seamless Login and More:
Login once to the app and navigate seamlessly to Psychic Source.com to access our entire website where you can:
Q: Do I have to pay for the App?
A: No, the Psychic Source App is free to download and use, regardless if you are a Psychic Source customer or not. However, many features are only available to use if you have an active Psychic Source account.
Q: How do I download the App?
A: The app can be downloaded for free at the links below at the App Store for Apple devices or the Google Play Store for Android devices. Be sure to keep your app updated to the most recent version as we continue to add new features to the app all the time.
